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Code
of Ethics and Standards of Practice of the NATIONAL ASSOCIATION OF
REALTORS®
Effective January 1, 1999
Where the word REALTORS® is used in this Code and
Preamble, it shall be deemed to include REALTOR-ASSOCIATES®.
While the Code of Ethics establishes obligations that
may be higher than those mandated by law, in any instance where the Code of
Ethics and the law conflict, the obligations of the law must take precedence.
Preamble...
Under all is the land. Upon its wise utilization and
widely allocated ownership depend the survival and growth of free institutions
and of our civilization. REALTORS® should recognize that the interests of the
nation and its citizens require the highest and best use of the land and the
widest distribution of land ownership. They require the creation of adequate
housing, the building of functioning cities, the development of productive
industries and farms, and the preservation of a healthful environment.
Such interests impose obligations beyond those of
ordinary commerce. They impose grave social responsibility and a patriotic duty
to which REALTORS® should dedicate themselves, and for which they should be
diligent in preparing themselves. REALTORS®, therefore, are zealous to maintain
and improve the standards of their calling and share with their fellow REALTORS®
a common responsibility for its integrity and honor.
In recognition and appreciation of their obligations to
clients, customers, the public, and each other, REALTORS® continuously strive to
become and remain informed on issues affecting real estate and, as knowledgeable
professionals, they willingly share the fruit of their experience and study with
others. They identify and take steps, through enforcement of this Code of Ethics
and by assisting appropriate regulatory bodies, to eliminate practices which may
damage the public or which might discredit or bring dishonor to the real estate
profession.
Realizing that cooperation with other real estate
professionals promotes the best interests of those who utilize their services,
REALTORS® urge exclusive representation of clients; do not attempt to gain any
unfair advantage over their competitors; and they refrain from making
unsolicited comments about other practitioners. In instances where their opinion
is sought, or where REALTORS® believe that comment is necessary, their opinion
is offered in an objective, professional manner, uninfluenced by any personal
motivation or potential advantage or gain.
The term REALTORS® has come to connote competency,
fairness, and high integrity resulting from adherence to a lofty ideal of moral
conduct in business relations. No inducement of profit and no instruction from
clients ever can justify departure from this ideal.
In the interpretation of this obligation, REALTORS® can
take no safer guide than that which has been handed down through the centuries,
embodied in the Golden Rule, "Whatsoever ye would that others should do to you,
do ye even so to them."
Accepting this standard as their own, REALTORS® pledge
to observe its spirit in all of their activities and to conduct their business
in accordance with the tenets set forth below.
Article 1
When representing a buyer, seller, landlord, tenant, or
other client as an agent, REALTORS® pledge themselves to protect and promote the
interests of their client. This obligation of absolute fidelity to the client's
interests is primary, but it does not relieve REALTORS® of their obligation to
treat all parties honestly. When serving a buyer, seller, landlord, tenant or
other party in a non-agency capacity, REALTORS® remain obligated to treat all
parties honestly. (Amended 1/93)
REALTORS®, when acting as principals in a real estate
transaction, remain obligated by the duties imposed by the Code of Ethics.
(Amended 1/93)
The duties the Code of Ethics imposes are applicable
whether REALTORS® are acting as agents or in legally recognized non-agency
capacities except that any duty imposed exclusively on agents by law or
regulation shall not be imposed by this Code of Ethics on REALTORS® acting in
non-agency capacities.
As used in this Code of Ethics, "client" means the
person(s) or entity(ies) with whom a REALTOR® or a REALTOR'S® firm has an agency
or legally recognized non-agency relationship; "customer" means a party to a
real estate transaction who receives information, services, or benefits but has
no contractual relationship with the REALTOR® or the REALTOR'S® firm; "agent"
means a real estate licensee (including brokers and sales associates) acting in
an agency relationship as defined by state law or regulation; and "broker" means
a real estate licensee (including brokers and sales associates) acting as an
agent or in a legally recognized non-agency capacity. (Adopted 1/95, Amended
1/99)
REALTORS®, in attempting to secure a listing, shall not
deliberately mislead the owner as to market value.
REALTORS®, when seeking to become a buyer/tenant
representative, shall not mislead buyers or tenants as to savings or other
benefits that might be realized through use of the REALTOR'S® services. (Amended
1/93)
REALTORS® may represent the seller/landlord and
buyer/tenant in the same transaction only after full disclosure to and with
informed consent of both parties. (Adopted 1/93)
REALTORS® shall submit offers and counter-offers
objectively and as quickly as possible. (Adopted 1/93, Amended 1/95)
When acting as listing brokers, REALTORS® shall
continue to submit to the seller/landlord all offers and counter-offers until
closing or execution of a lease unless the seller/landlord has waived this
obligation in writing. REALTORS® shall not be obligated to continue to market
the property after an offer has been accepted by the seller/landlord. REALTORS®
shall recommend that sellers/landlords obtain the advice of legal counsel prior
to acceptance of a subsequent offer except where the acceptance is contingent on
the termination of the pre-existing purchase contract or lease. (Amended 1/93)
REALTORS® acting as agents or brokers of buyers/tenants
shall submit to buyers/tenants all offers and counter-offers until acceptance
but have no obligation to continue to show properties to their clients after an
offer has been accepted unless otherwise agreed in writing. REALTORS® acting as
agents or brokers of buyers/tenants shall recommend that buyers/tenants obtain
the advice of legal counsel if there is a question as to whether a pre-existing
contract has been terminated. (Adopted 1/93, Amended 1/99)
The obligation of REALTORS® to preserve confidential
information (as defined by state law) provided by their clients in the course of
any agency relationship or non-agency relationship recognized by law continues
after termination of agency relationships or any non-agency relationships
recognized by law. REALTORS® shall not knowingly, during or following the
termination of professional relationships with their clients:
-
reveal confidential information of clients; or
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use confidential information of clients to the
disadvantage of clients; or
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use confidential information of clients for the
REALTOR'S® advantage or the advantage of third parties unless:
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clients consent after full disclosure; or
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REALTORS® are required by court order; or
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it is the intention of a client to commit a crime
and the information is necessary to prevent the crime; or
-
it is necessary to defend a REALTOR® or the
REALTOR'S® employees or associates against an accusation of wrongful
conduct. (Adopted 1/93, Amended 1/99)
REALTORS® shall, consistent with the terms and
conditions of their property management agreement, competently manage the
property of clients with due regard for the rights, responsibilities, benefits,
safety and health of tenants and others lawfully on the premises. (Adopted 1/95)
REALTORS® who are employed to maintain or manage a
client's property shall exercise due diligence and make reasonable efforts to
protect it against reasonably foreseeable contingencies and losses.
(Adopted 1/95)
When entering into listing contracts, REALTORS® must
advise sellers/landlords of:
-
the REALTOR'S® general company policies regarding
cooperation with and compensation to subagents, buyer/tenant agents and/or
brokers acting in legally recognized non-agency capacities;
-
the fact that buyer/tenant agents or brokers, even
if compensated by listing brokers, or by sellers/landlords may represent the
interests of buyers/tenants; and
-
any potential for listing brokers to act as
disclosed dual agents, e.g. buyer/tenant agents. (Adopted 1/93, Renumbered
1/98, Amended 1/99)
When entering into buyer/tenant agreements, REALTORS®
must advise potential clients of:
-
the REALTOR'S® general company policies regarding
cooperation and compensation; and
-
any potential for the buyer/tenant representative to
act as a disclosed dual agent, e.g. listing broker, subagent, landlord's
agent, etc. (Adopted 1/93, Renumbered 1/98, Amended 1/99)
Article 2
REALTORS® shall avoid exaggeration, misrepresentation,
or concealment of pertinent facts relating to the property or the transaction.
REALTORS® shall not, however, be obligated to discover latent defects in the
property, to advise on matters outside the scope of their real estate license,
or to disclose facts which are confidential under the scope of agency duties
owed to their clients. (Amended 1/93)
REALTORS® shall only be obligated to discover and
disclose adverse factors reasonably apparent to someone with expertise in those
areas required by their real estate licensing authority. Article 2 does not
impose upon the REALTOR® the obligation of expertise in other professional or
technical disciplines. (Amended 1/96)
(Renumbered as Standard of Practice 1-12 1/98)
(Renumbered as Standard of Practice 1-13 1/98)
REALTORS® shall not be parties to the naming of a false
consideration in any document, unless it be the naming of an obviously nominal
consideration.
Factors defined as "non-material" by law or regulation
or which are expressly referenced in law or regulation as not being subject to
disclosure are considered not "pertinent" for purposes of Article 2. (Adopted
1/93)
Article 3
REALTORS® shall cooperate with other brokers except
when cooperation is not in the client's best interest. The obligation to
cooperate does not include the obligation to share commissions, fees, or to
otherwise compensate another broker. (Amended 1/95)
REALTORS®, acting as exclusive agents or brokers of
sellers/landlords, establish the terms and conditions of offers to cooperate.
Unless expressly indicated in offers to cooperate, cooperating brokers may not
assume that the offer of cooperation includes an offer of compensation. Terms of
compensation, if any, shall be ascertained by cooperating brokers before
beginning efforts to accept the offer of cooperation. (Amended 1/99)
REALTORS® shall, with respect to offers of compensation
to another REALTOR®, timely communicate any change of compensation for
cooperative services to the other REALTOR® prior to the time such REALTOR®
produces an offer to purchase/lease the property. (Amended 1/94)
Standard of Practice 3-2 does not preclude the listing
broker and cooperating broker from entering into an agreement to change
cooperative compensation. (Adopted 1/94)
REALTORS®, acting as listing brokers, have an
affirmative obligation to disclose the existence of dual or variable rate
commission arrangements (i.e., listings where one amount of commission is
payable if the listing broker's firm is the procuring cause of sale/lease and a
different amount of commission is payable if the sale/lease results through the
efforts of the seller/landlord or a cooperating broker). The listing broker
shall, as soon as practical, disclose the existence of such arrangements to
potential cooperating brokers and shall, in response to inquiries from
cooperating brokers, disclose the differential that would result in a
cooperative transaction or in a sale/lease that results through the efforts of
the seller/landlord. If the cooperating broker is a buyer/tenant representative,
the buyer/tenant representative must disclose such information to their client.
(Amended 1/94)
It is the obligation of subagents to promptly disclose
all pertinent facts to the principal's agent prior to as well as after a
purchase or lease agreement is executed. (Amended 1/93)
REALTORS® shall disclose the existence of an accepted
offer to any broker seeking cooperation. (Adopted 5/86)
When seeking information from another REALTOR®
concerning property under a management or listing agreement, REALTORS® shall
disclose their REALTOR® status and whether their interest is personal or on
behalf of a client and, if on behalf of a client, their representational status.
(Amended 1/95)
REALTORS® shall not misrepresent the availability of
access to show or inspect a listed property. (Amended 11/87)
Article 4
REALTORS® shall not acquire an interest in or buy or
present offers from themselves, any member of their immediate families, their
firms or any member thereof, or any entities in which they have any ownership
interest, any real property without making their true position known to the
owner or the owner's agent. In selling property they own, or in which they have
any interest, REALTORS® shall reveal their ownership or interest in writing to
the purchaser or the purchaser's representative. (Amended 1/91)
For the protection of all parties, the disclosures
required by Article 4 shall be in writing and provided by REALTORS® prior to the
signing of any contract. (Adopted 2/86)
Article 5
REALTORS® shall not undertake to provide professional
services concerning a property or its value where they have a present or
contemplated interest unless such interest is specifically disclosed to all
affected parties.
Article 6
REALTORS® shall not accept any commission, rebate, or
profit on expenditures made for their client, without the client's knowledge and
consent.
When recommending real estate products or services
(e.g., homeowner's insurance, warranty programs, mortgage financing, title
insurance, etc.), REALTORS® shall disclose to the client or customer to whom the
recommendation is made any financial benefits or fees, other than real estate
referral fees, the REALTOR® or REALTOR'S® firm may receive as a direct result of
such recommendation. (Amended 1/99)
REALTORS® shall not recommend or suggest to a client or
a customer the use of services of another organization or business entity in
which they have a direct interest without disclosing such interest at the time
of the recommendation or suggestion. (Amended 5/88)
Article 7
In a transaction, REALTORS® shall not accept
compensation from more than one party, even if permitted by law, without
disclosure to all parties and the informed consent of the REALTOR'S® client or
clients. (Amended 1/93)
Article 8
REALTORS® shall keep in a special account in an
appropriate financial institution, separated from their own funds, monies coming
into their possession in trust for other persons, such as escrows, trust funds,
clients' monies, and other like items.
Article 9
REALTORS®, for the protection of all parties, shall
assure whenever possible that agreements shall be in writing, and shall be in
clear and understandable language expressing the specific terms, conditions,
obligations and commitments of the parties. A copy of each agreement shall be
furnished to each party upon their signing or initialing. (Amended 1/95)
For the protection of all parties, REALTORS® shall use
reasonable care to ensure that documents pertaining to the purchase, sale, or
lease of real estate are kept current through the use of written extensions or
amendments. (Amended 1/93)
Article 10
REALTORS® shall not deny equal professional services to
any person for reasons of race, color, religion, sex, handicap, familial status,
or national origin. REALTORS® shall not be parties to any plan or agreement to
discriminate against a person or persons on the basis of race, color, religion,
sex, handicap, familial status, or national origin. (Amended 1/90)
REALTORS® shall not volunteer information regarding the
racial, religious or ethnic composition of any neighborhood and shall not engage
in any activity which may result in panic selling. REALTORS® shall not print,
display or circulate any statement or advertisement with respect to the selling
or renting of a property that indicates any preference, limitations or
discrimination based on race, color, religion, sex, handicap, familial status or
national origin. (Adopted 1/94)
Article 11
The services which REALTORS® provide to their clients
and customers shall conform to the standards of practice and competence which
are reasonably expected in the specific real estate disciplines in which they
engage; specifically, residential real estate brokerage, real property
management, commercial and industrial real estate brokerage, real estate
appraisal, real estate counseling, real estate syndication, real estate auction,
and international real estate.
REALTORS® shall not undertake to provide specialized
professional services concerning a type of property or service that is outside
their field of competence unless they engage the assistance of one who is
competent on such types of property or service, or unless the facts are fully
disclosed to the client. Any persons engaged to provide such assistance shall be
so identified to the client and their contribution to the assignment should be
set forth. (Amended 1/95)
The obligations of the Code of Ethics shall be
supplemented by and construed in a manner consistent with the Uniform Standards
of Professional Appraisal Practice (USPAP) promulgated by the Appraisal
Standards Board of the Appraisal Foundation.
The obligations of the Code of Ethics shall not be
supplemented by the USPAP where an opinion or recommendation of price or pricing
is provided in pursuit of a listing, to assist a potential purchaser in
formulating a purchase offer, or to provide a broker's price opinion, whether
for a fee or not. (Amended 1/96)
The obligations of the Code of Ethics in respect of
real estate disciplines other than appraisal shall be interpreted and applied in
accordance with the standards of competence and practice which clients and the
public reasonably require to protect their rights and interests considering the
complexity of the transaction, the availability of expert assistance, and, where
the REALTOR® is an agent or subagent, the obligations of a fiduciary. (Adopted
1/95)
When REALTORS® provide consultative services to clients
which involve advice or counsel for a fee (not a commission), such advice shall
be rendered in an objective manner and the fee shall not be contingent on the
substance of the advice or counsel given. If brokerage or transaction services
are to be provided in addition to consultative services, a separate compensation
may be paid with prior agreement between the client and REALTOR®. (Adopted 1/96)
Article 12
REALTORS® shall be careful at all times to present a
true picture in their advertising and representations to the public. REALTORS®
shall also ensure that their professional status (e.g., broker, appraiser,
property manager, etc.) or status as REALTORS® is clearly identifiable in any
such advertising. (Amended 1/93)
REALTORS® may use the term "free" and similar terms in
their advertising and in other representations provided that all terms governing
availability of the offered product or service are clearly disclosed at the same
time. (Amended 1/97)
REALTORS® may represent their services as "free" or
without cost even if they expect to receive compensation from a source other
than their client provided that the potential for the REALTOR® to obtain a
benefit from a third party is clearly disclosed at the same time. (Amended 1/97)
The offering of premiums, prizes, merchandise discounts
or other inducements to list, sell, purchase, or lease is not, in itself,
unethical even if receipt of the benefit is contingent on listing, selling,
purchasing, or leasing through the REALTOR® making the offer. However, REALTORS®
must exercise care and candor in any such advertising or other public or private
representations so that any party interested in receiving or otherwise
benefiting from the REALTOR'S offer will have clear, thorough, advance
understanding of all the terms and conditions of the offer. The offering of any
inducements to do business is subject to the limitations and restrictions of
state law and the ethical obligations established by any applicable Standard of
Practice. (Amended 1/95)
REALTORS® shall not offer for sale/lease or advertise
property without authority. When acting as listing brokers or as subagents,
REALTORS® shall not quote a price different from that agreed upon with the
seller/landlord. (Amended 1/93)
REALTORS® shall not advertise nor permit any person
employed by or affiliated with them to advertise listed property without
disclosing the name of the firm. (Adopted 11/86)
REALTORS®, when advertising unlisted real property for
sale/lease in which they have an ownership interest, shall disclose their status
as both owners/landlords and as REALTORS® or real estate licensees. (Amended
1/93)
Only REALTORS® who participated in the transaction as
the listing broker or cooperating broker (selling broker) may claim to have
"sold" the property. Prior to closing, a cooperating broker may post a "sold"
sign only with the consent of the listing broker. (Amended 1/96)
Article 13
REALTORS® shall not engage in activities that
constitute the unauthorized practice of law and shall recommend that legal
counsel be obtained when the interest of any party to the transaction requires
it.
Article 14
If charged with unethical practice or asked to present
evidence or to cooperate in any other way, in any professional standards
proceeding or investigation, REALTORS® shall place all pertinent facts before
the proper tribunals of the Member Board or affiliated institute, society, or
council in which membership is held and shall take no action to disrupt or
obstruct such processes. (Amended 1/99)
REALTORS® shall not be subject to disciplinary
proceedings in more than one Board of REALTORS® or affiliated institute, society
or council in which they hold membership with respect to alleged violations of
the Code of Ethics relating to the same transaction or event. (Amended 1/95)
REALTORS® shall not make any unauthorized disclosure or
dissemination of the allegations, findings, or decision developed in connection
with an ethics hearing or appeal or in connection with an arbitration hearing or
procedural review. (Amended 1/92)
REALTORS® shall not obstruct the Board's investigative
or professional standards proceedings by instituting or threatening to institute
actions for libel, slander or defamation against any party to a professional
standards proceeding or their witnesses based on the filing of an arbitration
request, an ethics complaint, or testimony given before any tribunal. (Adopted
11/87, Amended 1/99)
REALTORS® shall not intentionally impede the Board's
investigative or disciplinary proceedings by filing multiple ethics complaints
based on the same event or transaction. (Adopted 11/88)
Article 15
REALTORS® shall not knowingly or recklessly make false
or misleading statements about competitors, their businesses, or their business
practices. (Amended 1/92)
Article 16
REALTORS® shall not engage in any practice or take any
action inconsistent with the agency or other exclusive relationship recognized
by law that other REALTORS® have with clients. (Amended 1/98)
Article 16 is not intended to prohibit aggressive or
innovative business practices which are otherwise ethical and does not prohibit
disagreements with other REALTORS® involving commission, fees, compensation or
other forms of payment or expenses. (Adopted 1/93, Amended 1/95)
Article 16 does not preclude REALTORS® from making
general announcements to prospective clients describing their services and the
terms of their availability even though some recipients may have entered into
agency agreements or other exclusive relationships with another REALTOR®. A
general telephone canvass, general mailing or distribution addressed to all
prospective clients in a given geographical area or in a given profession,
business, club, or organization, or other classification or group is deemed
"general" for purposes of this standard. (Amended 1/98)
Article 16 is intended to recognize as unethical two
basic types of solicitations:
First, telephone or personal solicitations of property
owners who have been identified by a real estate sign, multiple listing
compilation, or other information service as having exclusively listed their
property with another REALTOR®; and
Second, mail or other forms of written solicitations of
prospective clients whose properties are exclusively listed with another
REALTOR® when such solicitations are not part of a general mailing but are
directed specifically to property owners identified through compilations of
current listings, "for sale" or "for rent" signs, or other sources of
information required by Article 3 and Multiple Listing Service rules to be made
available to other REALTORS® under offers of sub-agency or cooperation. (Amended
1/93)
Article 16 does not preclude REALTORS® from contacting
the client of another broker for the purpose of offering to provide, or entering
into a contract to provide, a different type of real estate service unrelated to
the type of service currently being provided (e.g., property management as
opposed to brokerage). However, information received through a Multiple Listing
Service or any other offer of cooperation may not be used to target clients of
other REALTORS® to whom such offers to provide services may be made. (Amended
1/93)
REALTORS® shall not solicit a listing which is
currently listed exclusively with another broker. However, if the listing
broker, when asked by the REALTOR®, refuses to disclose the expiration date and
nature of such listing; i.e., an exclusive right to sell, an exclusive agency,
open listing, or other form of contractual agreement between the listing broker
and the client, the REALTOR® may contact the owner to secure such information
and may discuss the terms upon which the REALTOR® might take a future listing
or, alternatively, may take a listing to become effective upon expiration of any
existing exclusive listing. (Amended 1/94)
REALTORS® shall not solicit buyer/tenant agreements
from buyers/tenants who are subject to exclusive buyer/tenant agreements.
However, if asked by a REALTOR®, the broker refuses to disclose the expiration
date of the exclusive buyer/tenant agreement, the REALTOR® may contact the
buyer/tenant to secure such information and may discuss the terms upon which the
REALTOR® might enter into a future buyer/tenant agreement or, alternatively, may
enter into a buyer/tenant agreement to become effective upon the expiration of
any existing exclusive buyer/tenant agreement. (Adopted 1/94, Amended 1/98)
When REALTORS® are contacted by the client of another
REALTOR® regarding the creation of an exclusive relationship to provide the same
type of service, and REALTORS® have not directly or indirectly initiated such
discussions, they may discuss the terms upon which they might enter into a
future agreement or, alternatively, may enter into an agreement which becomes
effective upon expiration of any existing exclusive agreement. (Amended 1/98)
The fact that a client has retained a REALTOR® as an
agent or in another exclusive relationship in one or more past transactions does
not preclude other REALTORS® from seeking such former client's future business.
(Amended 1/98)
The fact that an exclusive agreement has been entered
into with a REALTOR® shall not preclude or inhibit any other REALTOR® from
entering into a similar agreement after the expiration of the prior agreement.
(Amended 1/98)
REALTORS®, prior to entering into an agency agreement
or other exclusive relationship, have an affirmative obligation to make
reasonable efforts to determine whether the client is subject to a current,
valid exclusive agreement to provide the same type of real estate service.
(Amended 1/98)
REALTORS®, acting as agents of, or in another
relationship with, buyers or tenants, shall disclose that relationship to the
seller/landlord's agent or broker at first contact and shall provide written
confirmation of that disclosure to the seller/landlord's agent or broker not
later than execution of a purchase agreement or lease. (Amended 1/98)
On unlisted property, REALTORS® acting as buyer/tenant
agents or brokers shall disclose that relationship to the seller/landlord at
first contact for that client and shall provide written confirmation of such
disclosure to the seller/landlord not later than execution of any purchase or
lease agreement.
REALTORS® shall make any request for anticipated
compensation from the seller/landlord at first contact. (Amended 1/98)
REALTORS®, acting as agents or brokers of
sellers/landlords or as subagents of listing brokers, shall disclose that
relationship to buyers/tenants as soon as practicable and shall provide written
confirmation of such disclosure to buyers/tenants not later than execution of
any purchase or lease agreement. (Amended 1/98)
All dealings concerning property exclusively listed, or
with buyer/tenants who are subject to an exclusive agreement shall be carried on
with the client's agent or broker, and not with the client, except with the
consent of the client's agent or broker or except where such dealings are
initiated by the client. (Adopted 1/93, Amended 1/98)
REALTORS® are free to enter into contractual
relationships or to negotiate with sellers/landlords, buyers/tenants or others
who are not subject to an exclusive agreement but shall not knowingly obligate
them to pay more than one commission except with their informed consent.
(Amended 1/98)
In cooperative transactions REALTORS® shall compensate
cooperating REALTORS® (principal brokers) and shall not compensate nor offer to
compensate, directly or indirectly, any of the sales licensees employed by or
affiliated with other REALTORS® without the prior express knowledge and consent
of the cooperating broker.
REALTORS®, acting as subagents or buyer/tenant agents
or brokers, shall not use the terms of an offer to purchase/lease to attempt to
modify the listing broker's offer of compensation to subagents or buyer's agents
or brokers nor make the submission of an executed offer to purchase/lease
contingent on the listing broker's agreement to modify the offer of
compensation. (Amended 1/98)
REALTORS® acting as subagents or as buyer/tenant agents
or brokers, shall not attempt to extend a listing broker's offer of cooperation
and/or compensation to other brokers without the consent of the listing broker.
(Amended 1/98)
REALTORS® shall not use information obtained by them
from the listing broker, through offers to cooperate received through Multiple
Listing Services or other sources authorized by the listing broker, for the
purpose of creating a referral prospect to a third broker, or for creating a
buyer/tenant prospect unless such use is authorized by the listing broker.
(Amended 1/93)
Signs giving notice of property for sale, rent, lease,
or exchange shall not be placed on property without consent of the
seller/landlord. (Amended 1/93)
REALTORS®, prior to or after terminating their
relationship with their current firm, shall not induce clients of their current
firm to cancel exclusive contractual agreements between the client and that
firm. This does not preclude REALTORS® (principals) from establishing agreements
with their associated licensees governing assignability of exclusive agreements.
(Adopted 1/98)
Article 17
In the event of contractual disputes or specific
non-contractual disputes as defined in Standard of Practice 17-4 between
REALTORS® associated with different firms, arising out of their relationship as
REALTORS®, the REALTORS® shall submit the dispute to arbitration in accordance
with the regulations of their Board or Boards rather than litigate the matter.
In the event clients of REALTORS® wish to arbitrate
contractual disputes arising out of real estate transactions, REALTORS® shall
arbitrate those disputes in accordance with the regulations of their Board,
provided the clients agree to be bound by the decision. (Amended 1/97)
The filing of litigation and refusal to withdraw from
it by REALTORS® in an arbitrable matter constitutes a refusal to arbitrate.
(Adopted 2/86)
Article 17 does not require REALTORS® to arbitrate in
those circumstances when all parties to the dispute advise the Board in writing
that they choose not to arbitrate before the Board. (Amended 1/93)
REALTORS®, when acting solely as principals in a real
estate transaction, are not obligated to arbitrate disputes with other REALTORS®
absent a specific written agreement to the contrary. (Adopted 1/96)
Specific non-contractual disputes that are subject to
arbitration pursuant to Article 17 are:
1) Where a listing broker has compensated a cooperating
broker and another cooperating broker subsequently claims to be the procuring
cause of the sale or lease. In such cases the complainant may name the first
cooperating broker as respondent and arbitration may proceed without the listing
broker being named as a respondent. Alternatively, if the complaint is brought
against the listing broker, the listing broker may name the first cooperating
broker as a third-party respondent. In either instance the decision of the
hearing panel as to procuring cause shall be conclusive with respect to all
current or subsequent claims of the parties for compensation arising out of the
underlying cooperative transaction. (Adopted 1/97)
2) Where a buyer or tenant representative is
compensated by the seller or landlord, and not by the listing broker, and the
listing broker, as a result, reduces the commission owed by the seller or
landlord and, subsequent to such actions, another cooperating broker claims to
be the procuring cause of sale or lease. In such cases the complainant may name
the first cooperating broker as respondent and arbitration may proceed without
the listing broker being named as a respondent. Alternatively, if the complaint
is brought against the listing broker, the listing broker may name the first
cooperating broker as a third-party respondent. In either instance the decision
of the hearing panel as to procuring cause shall be conclusive with respect to
all current or subsequent claims of the parties for compensation arising out of
the underlying cooperative transaction. (Adopted 1/97)
3) Where a buyer or tenant representative is
compensated by the buyer or tenant and, as a result, the listing broker reduces
the commission owed by the seller or landlord and, subsequent to such actions,
another cooperating broker claims to be the procuring cause of sale or lease. In
such cases the complainant may name the first cooperating broker as respondent
and arbitration may proceed without the listing broker being named as a
respondent. Alternatively, if the complaint is brought against the listing
broker, the listing broker may name the first cooperating broker as a
third-party respondent. In either instance the decision of the hearing panel as
to procuring cause shall be conclusive with respect to all current or subsequent
claims of the parties for compensation arising out of the underlying cooperative
transaction. (Adopted 1/97)
4) Where two or more listing brokers claim entitlement
to compensation pursuant to open listings with a seller or landlord who agrees
to participate in arbitration (or who requests arbitration) and who agrees to be
bound by the decision. In cases where one of the listing brokers has been
compensated by the seller or landlord, the other listing broker, as complainant,
may name the first listing broker as respondent and arbitration may proceed
between the brokers. (Adopted 1/97)
The Code of Ethics was adopted in 1913. Amended at
the Annual Convention in 1924, 1928, 1950, 1951, 1952, 1955, 1956, 1961, 1962,
1974, 1982, 1986, 1987, 1989, 1990, 1991, 1992, 1993, 1994, 1995, 1996, 1997,
and 1998.
Explanatory Notes
The reader should be aware of the following policies
which have been approved by the Board of Directors of the National Association:
In filing a charge of an alleged violation of the Code
of Ethics by a REALTOR®, the charge must read as an alleged violation of one or
more Articles of the Code. Standards of Practice may be cited in support of the
charge.
The Standards of Practice serve to clarify the ethical
obligations imposed by the various Articles and supplement, and do not
substitute for, the Case Interpretations in Interpretations of the Code of
Ethics.
Modifications to existing Standards of Practice and
additional new Standards of Practice are approved from time to time. readers are
cautioned to ensure that the most recent publications are utilized.


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